Introduction Access Data Systems offers all the services required to support the Warehouse Management System. We document detailed requirements, customize the software where necessary, install hardware and software systems, train personnel on-site and respond to user questions or problems. Requirements Definition Access Data Systems will conduct a Requirements Definition (RD) either as an independent study or as part of an installation. We spend two or three days on-site in order to learn the present method of operation in the warehouse, review the proposed operation and identify any customization requirements. Then we prepare a document identifying our findings and describing the new system in detail. This document is submitted for review and sign-off before further work or assembly of components is begun. Customization The Access 1000 WMS is table driven and can be quickly modified through parameter sets. In addition, the system is easy to customize and can be adapted to most special customer requirements without significant increases in cost. Customization information is identified and priced as part of the RD. Installation and Training Access Data Systems personnel come on-site to perform installation of hardware and software, according to the plan outlined in the RD. Depending on the complexity of the implementation, we may recommend a phased installation. This is especially helpful when little or no automation is currently in place. A typical Phase 1 installation would consist of installing all the hardware and software, but only allowing operations which support labeling, set up of warehouse tables and communications with the business system to be supported. Users are trained both in classroom and on-the-job environments and are able to become productive for the limited functionality without the stress of going immediately into full production. In a two-phased implementation, once the system is considered successful for Phase 1, and when the business system-WMS interface issues are worked out, Access Data Systems again comes on-site for Phase 2 installation and training. At the end of the Phase 2 installation, the site typically conducts a physical inventory, providing an accurate beginning inventory, located according to the warehouse location numbers assigned. Then the site is ready to begin production operations in parallel with existing systems. Parallel operations We usually recommend that the site operates the new system and the old in parallel to help identify any flaws, either in the implementation of the system or in the operation by warehouse personnel. The duration of the parallel operation is according to the discretion of the customer. On-going Support As a way of providing the assurance of a successful implementation, Access Data Systems includes the cost of the first year's support as part of the purchase price. Support is provided on a remote basis using pcANYWHERE to dial in to evaluate and repair any problems. In the case of hardware, the support is provided on a depot basis, and we are prepared to repair or replace any products included in the configuration. At the conclusion of the first year, the customer can continue to receive support either under contract or as required. The annual contract charge is calculated at 15% of the cost of the system. Top of Page